'Make the direct channel as attractive and frictionless as possible'
Mercedes Blanco offers real, actionable tips to plug AI into your day-to-day operations without losing your personal touch.
Q&A
‘Tech is elevating the importance of hiring agile, adaptable thinkers’
JW Bibbins III shares common hiring mistakes, non-negotiable hiring practices and why he's optimistic about the future of hospitality hiring.
‘We're giving independent hotels a technological superpower’
John Sutton's new “hospitality experience platform”—Journey—helps independent hotels deliver tailored, human-centered stays at scale using smart data and seamless system integration.
‘Too often, the non-alc offering feels like an afterthought—or worse, an obligation’
Victoria Watters, co-founder of Dry Atlas, shares her insights on why thoughtful beverage programming is becoming a key part of the modern hospitality playbook.
‘Sustainability isn’t one-size-fits-all'
Sustainable hospitality consultant Amy Wald helps hotels thrive without trashing the Earth.
‘The right kind of weird beats generic luxury every time’
Bashar Wali is known for his candid take on what the hotel world gets right—and what desperately needs to change.
‘Design is one of the most powerful storytelling tools’
Tonya Almallah Schmitt shares expert strategies on designing spaces