Inside hospitality’s new non-alc frontier
Plus: Your pillows hold sway over guest satisfaction
Newsletter Archive
☺️ Happy staff, happier guests
Plus: Microcations are on the rise
Weird > luxury
Plus: Call conversions—hotel tech's secret weapon?
What to do if ICE comes to your hotel
Plus: PayPal gets into the booking game
Big design impact, tight budget
Plus: How your hotel website is damaging brand loyalty
Smarter hospitality hacks
Plus: How Trump is shaking up the hotel workforce
Indie properties are outsmarting the big guys
Plus, the world's most jaw-dropping hotel pools