Your lobby isn’t the first impression anymore
Plus: Social media as a service touchpoint | Capital confidence rising
Newsletter Archive
'No vacancy' doesn’t mean no problems
Plus: Is smoke-free travel realistic? | Guests browse on phones but book elsewhere
The guest metric that changes everything
Plus: OTA rate cleanup | Cautious capital returning
Clarity is the new currency in hospitality
Plus: Collective buying power | Apprenticeship programs worth copying
Indie hotels *are* the moment
Plus: Are constant promos cheapening your brand?
Maximize value in a world of cutbacks
Plus: Building a 'stay + play' package | Is your compset current?
Control freaks, rejoice
Stop outsourcing your power. Start rewriting your story.