The decisions guests remember most
Stephane Lacroix knows Hotel Jerome the way only a lifetime hotelier can.
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The midscale disruptor hotels have been waiting for
Why Mayfield’s owner-first model is reshaping competition and elevating independent hospitality
What great leaders never leave to chance
Edward Mady reveals how empathy and consistency create loyalty that lasts.
Why this designer thinks 'pretty' isn’t enough
Lesley Wong on crafting lobbies that guests feel, not just see
'Without our lived experiences, AI has nothing to talk about'
Diamond PR founder and CEO Jody Diamond shares what PR looks like in the age of AI.
Is your hotel one lawsuit away from disaster?
Jason Whiting breaks down the coverage gaps that can cost indie hotels millions
‘In a flat market, precision beats presence’
President Norma Berry on how Veridian helps independents shift spend in real time