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'A desire for sincere, genuine hospitality should not be overlooked'
Tom Ross gives tips on keeping the soul in your properties
Locals first, guests second
Hospitality expert Jen Quist on why the best F&B concepts feel like home
‘Creating connection doesn’t come from trying to be everything to everyone’
Jen Quist gives her expert insight on designing functional F&B spaces
Text guests, boost loyalty
Plus: The former Versace mansion nabs a sister property
‘Text your guests and have a human respond promptly’
George Polyard shares his operational insight to help hospitality brands excel
Your hospitality superpower
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