Locals first, guests second
Hospitality expert Jen Quist on why the best F&B concepts feel like home
Mint Pillow
‘Creating connection doesn’t come from trying to be everything to everyone’
Jen Quist gives her expert insight on designing functional F&B spaces
Text guests, boost loyalty
Plus: The former Versace mansion nabs a sister property
‘Text your guests and have a human respond promptly’
George Polyard shares his operational insight to help hospitality brands excel
Your hospitality superpower
Plus: How to unlock outdoor-focused travel experiences
‘We help hotels become a beacon for outdoor adventure’
Ali Murphy, an expert on outdoor amenities, gives insights on nature, accessibility and adventure
What tariffs could mean for your hotel
Plus: Leaning into your brand story