What’s keeping hoteliers up at night
Plus: Advisor commission drama, destination trends and Gravity Haus’ latest move
Mint Pillow
'Without our lived experiences, AI has nothing to talk about'
Diamond PR founder and CEO Jody Diamond shares what PR looks like in the age of AI.
Lobbies with benefits
Plus: Revenue managers ditch old playbooks
5 takeaways from IHS Miami you’ll actually use
What a week! The Independent Hotel Show Miami gave us a front-row seat to the trends, challenges and bright spots defining independent hospitality today. The conversations weren’t just about trends—they were about action…what independents can do right now to strengthen their businesses, connect more deeply with guests
Is your hotel one lawsuit away from disaster?
Jason Whiting breaks down the coverage gaps that can cost indie hotels millions
Is a supper club your secret weapon?
Plus: Targeted guest marketing | Lexington’s moody masterpiece
Who really owns your bookings?
Hint: it’s not the OTAs. GuestCentric's Pedro Colaco breaks down the moment that decides whether guests click away—or stay with you