☺️ Happy staff, happier guests
Plus: Microcations are on the rise
Mint Pillow
‘Sustainability isn’t one-size-fits-all'
Sustainable hospitality consultant Amy Wald helps hotels thrive without trashing the Earth.
Weird > luxury
Plus: Call conversions—hotel tech's secret weapon?
‘The right kind of weird beats generic luxury every time’
Bashar Wali is known for his candid take on what the hotel world gets right—and what desperately needs to change.
What to do if ICE comes to your hotel
Plus: PayPal gets into the booking game
How to Prioritize Workforce Protection
Scott Malyk offers expert insight into employer responses to immigration issues
Big design impact, tight budget
Plus: How your hotel website is damaging brand loyalty