The decisions guests remember most
Stephane Lacroix knows Hotel Jerome the way only a lifetime hotelier can.
Mint Pillow
Your lobby isn’t the first impression anymore
Plus: Social media as a service touchpoint | Capital confidence rising
How independents are finding the right tech faster
Jasmine Seliga shares how hospitality tech found her and how she helps hotels ditch the noise to build a tech stack that actually works.
'No vacancy' doesn’t mean no problems
Plus: Is smoke-free travel realistic? | Guests browse on phones but book elsewhere
The midscale disruptor hotels have been waiting for
Why Mayfield’s owner-first model is reshaping competition and elevating independent hospitality
The guest metric that changes everything
Plus: OTA rate cleanup | Cautious capital returning
The surprising edge indie hotels hold
How grit and instinct come together to turn good into great