Text guests, boost loyalty
Plus: The former Versace mansion nabs a sister property
Mint Pillow
‘Text your guests and have a human respond promptly’
George Polyard shares his operational insight to help hospitality brands excel
Your hospitality superpower
Plus: How to unlock outdoor-focused travel experiences
‘We help hotels become a beacon for outdoor adventure’
Ali Murphy, an expert on outdoor amenities, gives insights on nature, accessibility and adventure
What tariffs could mean for your hotel
Plus: Leaning into your brand story
'Purchasing agents with strong vendor relationships are more important than ever'
Alan Benjamin, founder of global purchasing firm Benjamin West, offers practical advice on common pain points
‘Hospitality should be a business without walls’
Donte P. Johnson discusses the importance of advocating for social impact and inclusive economic development.